Microsoft (NASDAQ:MSFT) CEO Satya Nadella is making an important distinction between “knowledge work” and “knowledge workers” as artificial intelligence continues to reshape industries.
He recently said he sees AI as a tool that will redefine cognitive labor, but not in a way that makes human workers irrelevant. Instead, much like past technological shifts—think fax machines giving way to email—AI will change how people work rather than replace them.
How AI Is Reshaping Knowledge Work
Nadella’s perspective is pretty straightforward: AI isn’t about taking jobs away, it’s about shifting how we approach them. He compares AI’s impact to the way spreadsheets revolutionized accounting or how email made communication faster. Those tools didn’t make workers obsolete—they made work more efficient.
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